Hello Pet Lovers.

We are the biggest fans of pet care business owners and their passion of working with animals. We want to see them succeed and help deliver the highest quality of care to happy & healthy pets.

PawLoyalty - About us


PawLoyalty was started in 2010 by Garret Tadlock.  Designed to simplify the pet parent experience and allow pet professionals to deliver the highest quality of care, we are proud to have worked with thousands of pet professionals over the past decade.

Today we help pet care facilities operate at the highest level by streamlining & simplifying the process to deliver quality customer experiences & amazing animal care. We love what we do and are grateful to work in an industry that is driven by love and passion.

Customer Support Team


We have a diverse team of pet lovers helping drive our mission of creating success for pet care professionals. Through our experiences we have served the pet community for 18+ years across pet retail, resorts, grooming shops and as owner/operators of daycare facilities.

When you have a question, the voice on the other end has walked 100 miles in a facility. They have had the highs filled with belly rubs, awesome teamwork and amazing customers as well as the crazy holidays, early openings and that annoying dog in playgroup.

When our humans are not in-front of a computer screen. We love a good party. A funny joke. A great meal. A snuggly pet. A good book. A day on the water and an ice cold beverage (YES, sometimes during work hours). We are filled with good vibes, funny quirks and smiling faces (thanks Zoom!).

We are here to help.

PawLoyalty Values that deliver Exceptional Customer Experiences:


Empowered Employees

Being a small business owner is hard and so we want to always do right by our customers. This starts with our employees having the power to do what is best.


Exceptional Service

You can expect that we will provide exceptional service with great attitudes, always. This starts by being available: live chat, phone, email, & built-in walk-thrus.



We value the conversation and feedback from our customers. Sometimes picking up the phone is the best way to deliver a great customer experience.


ShareD Feedback

We all want the same thing and so getting feedback that is helpful and honest will continue to drive improvement in process and product.

Our friends are your friends!

Associations, Service Providers & Products for Pet Care Professionals

PACCC Professional Animal Care Certification Council
The Dog Gurus
Kinn Kleanbowls
Blue 9 Pet Products
Paramount Success Group Consulting for Small Business
Kuranda Dog & Cat Beds
Permatek Flooring
Hippo Manager

PawLoyalty has made our lives easier.

It delivered what my business needed to handle check-ins and check-outs. It fit into my existing business processes seamlessly and helped me streamline other processes. I don’t take advantage of every feature but I continue to find ways to improve my business with new and continuously improving features.

Bryl V.

General Manager, User since 2015

5 star all the way. The best boarding, training, grooming software!

As a new upcoming business opened in sept. of 2014 PawLoyalty has serviced us according to our needs. We are a small business but this program does everything for our boarding, grooming and training business. It has helped our business become more organized, more efficient, overall improved our workflow.

Donna P.

Chief Canine Officer

Simple to Use. Great Support. Pet Parents Love the Report Cards.

I love that my customers are engaged and appreciate the extra effort that the software lets us provide. My staff learned the software in a matter of 90 minutes. I love that they are always adding new reports and other features that help us grow. I love that their reporting can tell me how my business is performing.

Nancy A.

Top Dog, User since 2016

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