Hello Pet Lovers.
We are the biggest fans of pet care business owners and their passion of working with animals. We want to see them succeed and help deliver the highest quality of care to happy & healthy pets.

OUR STORY
PawLoyalty was started in 2010 by Garret Tadlock. Designed to simplify the pet parent experience and allow pet professionals to deliver the highest quality of care, we are proud to have worked with thousands of pet professionals over the past decade.
Today we help pet care facilities operate at the highest level by streamlining & simplifying the process to deliver quality customer experiences & amazing animal care. We love what we do and are grateful to work in an industry that is driven by love and passion.

OUR TEAM
We have a diverse team of pet lovers helping drive our mission of creating success for pet care professionals. Through our experiences we have served the pet community for 18+ years across pet retail, resorts, grooming shops and as owner/operators of daycare facilities.
When you have a question, the voice on the other end has walked 100 miles in a facility. They have had the highs filled with belly rubs, awesome teamwork and amazing customers as well as the crazy holidays, early openings and that annoying dog in playgroup.
When our humans are not in-front of a computer screen. We love a good party. A funny joke. A great meal. A snuggly pet. A good book. A day on the water and an ice cold beverage (YES, sometimes during work hours). We are filled with good vibes, funny quirks and smiling faces (thanks Zoom!).
We are here to help.
PawLoyalty Values that deliver Exceptional Customer Experiences:

Empowered Employees
Being a small business owner is hard and so we want to always do right by our customers. This starts with our employees having the power to do what is best.

Exceptional Service
You can expect that we will provide exceptional service with great attitudes, always. This starts by being available: live chat, phone, email, & built-in walk-thrus.

CLEAR COMMUNICATION
We value the conversation and feedback from our customers. Sometimes picking up the phone is the best way to deliver a great customer experience.

ShareD Feedback
We all want the same thing and so getting feedback that is helpful and honest will continue to drive improvement in process and product.