Simple Guide for Front Desk Staff to Convert Phone Calls into Profitable Customers.
Front Desk Training Guide
In This FREE Resource, You’ll Uncover Answers To:
☑️ How does my Front Desk Staff tell a compelling Company Story?
☑️ What type of training should I provide for Front Desk staff?
☑️ How do we handle pet parents calling in to ask about Pricing?
☑️ What percentage of new client calls should become customers?
☑️ What can I do to incentives the best performance from my staff?
Front Desk Training Guide
Pet Care Facilites that Trust PawLoyalty
New Client Phone Call Conversion Guide™: Train Front Desk Staff how to Convert New Client Calls into Life-Long Customers.
Did you know that more than 70% of Appointments booked are done over the phone still? It’s true. Pet Business owners are struggling with training Front Desk staff on how to convert those phone calls into customers, because they are not sales people. They’re doing their best, but the outcome is less then ideal growth and new client conversions.
But it doesn’t have to be that way…
After working in Sales for more than 20 years, handling over 100,000 phone calls and helping customers analyze their own front desk process we have come up with a simple process to optimize those conversations. New Client Phone Call Conversion Guide™.
Use this guide to train Front Desk staff how to answer the new client questions, capture lead details, control the call and convert them into an appointment.
Front Desk Training Guide
Here’s what some of our clients had to say…
I worked with PawLoyalty to optimize my profits for our daycare. After working with them I realized our labor ratio was 40% and that our team wasn’t making personalized recommendations. With a few changes our profits have improved by more than 30%.
I completely recommend PawLoyalty. It saves me time. Helps me grow our business (sell more to existing customers). Keeps us organized. Gives me visibility into how well my business is doing. Keeps existing customers engaged.
PawLoyalty helped us launch our business 90 days before we opened. We had over 30 dogs on day 1! The automation, the client communication and the tracking of all our evals has made it simple for us to measure our success and improve our processes.
About the Creator – Garret Tadlock
Garret Tadlock is the Founder and CEO of PawLoyalty Software. He has helped more than 1500 Pet Care Business Owners over the past decade. He partners with each business to help them understand key points where they can unlock value with small actionable changes.
He is a regular industry speaker at IBPSA and the Pet Boarding & Daycare trade-shows, he writes for Pet Industry publications and won the Pet Age Top 40 under 40.
After working with thousands of pet care facilities he has come to realize that passion does NOT equal profits. If it did, each and every one of you would be multi-millionaires.
The passion he see each day across PawLoyalty customers & partners is WHY he loves being part of the pet industry. The New Client Call Conversion Guide™ is his way of giving back to those of you who have given so much to pets, their parents, staff members and other business owners who have at some time or another asked for help.
Thank you Garret and team, for always considering our needs. We were just a startup and the PawLoyalty team went beyond introducing us to their software, they also educated us on Daycare best practices… this I consider going above and beyond. Smart People, smart solution, and great customer service.
They set it up for us and gave great advice about how industry leaders leverage functionality. I was worried about the transition, but they made it simple and painless. Employees love it and they are always adding new features that help us better serve our customers.
We demoed several online booking software options before selecting PawLoyalty. Their team consistently pushes updates that are relevant and help our operation run more efficiently. They also act as consultants by working with us to problem solve customer challenges. We couldn’t be happier!
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